FAQ

1. What types of services are provided in an Urgent Care Center?
2. What hours are you open?
3. Do I need an appointment?
4. Where are the Urgent Care Center located?
5. What insurances do you accept?
6. How much will my visit to an Urgent Care Center cost?
7. Does the Urgent Care Centers treat work related injuries?  

1. What types of services are provided in an Urgent Care Center?
   
   Minor Illnesses
   • Coughs
   • Runny noses
   • Congestion
   • Watery eyes
   • Fever
   • Body aches
   • Sore throat
   • Ear aches
   • Infections
   • Rashes
   Minor injuries:
   • Cuts
   • Scrapes
   • Sprains
   • Strains
   • Fractures
   Preventive Medical Care:
   • Flu shots
   • Physicals (School, Sports)
   Occupational Health Services:
   • Work related injuries
   • Drug Screens
   • Employment physicals
   What types of services are not provided at the Urgent Care Centers:
   • Major illnesses and injuries should be treated in an Emergency Department.  Please go directly to an Emergency Department if the patient is experiencing chest pains, uncontrollable bleeding, or unconscious.
   
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2. What hours are you open?
   
   Our 168th and Maple clinic is open from 8 am - 10 pm every day, seven days a week.  The 88th and Maple and 177th and Center clinic hours of operation are 8am - 8pm every day, seven days a week.
   
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3. Do I need an appointment?
   
   No - Urgent Care Centers are walk-in-clinics, operating on a first come, first serve basis.
   
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4. Where are the Urgent Care Center clinics located?
   
   Locations include:
   • Omaha
     • 3830 North 167th Court (the northeast corner of 168th and West Maple)
     • 8814 Maple Street (just two blocks east of 90th and Maple)
     • 17650 Wright Street (177th and West Center)
   • Norfolk
     • 2024 Pasewalk, Norfolk
       
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5. What insurances do you accept?
   
   Urgent Care Centers participates with most insurances.  If you have questions about your plan, please call your health insurance company (the phone number is generally listed on your card).  You will need to ask if Urgent Care Centers are in a network provider if you have a PPO or HMO plan.
   
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6. How much will my visit to an Urgent Care Center Cost?
   
   The cost depends on the types of services provided.  A basic office visit for a new patient is approximately $110.00; however, it may be more if you require a more extensive exam or additional testing.  Our costs are generally significantly less than charges incurred for treatment of minor illnesses and injuries in an Emergency Room.  We accept cash, checks, Mastercard, Visa, AMEX and Discover.  We collect any applicable co-payments at the time of service and will file your insurance.  Payment at the time of service is expected for patients without health insurance coverage.  We also accept Medicare and Medicaid.
   
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7. Does Urgent Care Centers treat work related injuries?
   
   Yes - we treat minor injuries that occurred on the job.  If it is a medical emergency, employers and patients are encouraged to go directly to an Emergency Room.  We also work with employers to provide drug testing and physicals for their employees.
   
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